TEMPLE GATE SOLICITORS
General Provisions & Regulatory Disclosure
These Terms and Conditions apply to any client using the legalisation, apostille, and procurement services offered by Temple Gate Solicitors Ltd via the Expat Money platform.
Mandatory Regulatory Disclosure: The legalisation, apostille, and procurement services offered herein are operated, processed, and fulfilled independently by Prime Apostille, a trading name of Temple Gate Solicitors Ltd, which is authorised and regulated by the Solicitors Regulation Authority (SRA No. 8001009). A referral fee of 25% of the gross service cost is paid to Expat Money for marketing and intermediary administrative support.
Every order submitted via this embedded interface constitutes a binding contract for services directly between you (the Client) and Temple Gate Solicitors Ltd. Expat Money Ltd is not a party to this service agreement, nor are they an agent or partner of Temple Gate Solicitors Ltd. You are under no obligation to use our services and are free to seek alternative legal or document handling services elsewhere.
IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS, PLEASE DO NOT ACCESS THE PLATFORM OR REGISTER TO PARTICIPATE IN OUR SERVICES. THESE TERMS ARE UPDATED FROM TIME TO TIME. CONTINUING TO ACCESS OR USE OUR SERVICES CONSTITUTES YOUR ACCEPTANCE AND AGREEMENT TO THE CHANGES. THE EFFECTIVE DATE OF THESE TERMS SHALL BE THE DATE YOU FIRST PLACE AN ORDER FOR OUR SERVICES.
If you have any questions about these Terms, please contact us at info@templegatesolicitors.com. By placing an order for our services you are instructing us to act for you and to take you on as a client at our firm.
1. Definitions
1.1. ‘We’, ‘Us’, ‘the Firm’ means ‘Temple Gate Solicitors Ltd’ (SRA No: 8001009).
1.2. ‘The Client’, ‘you’ means the person who uses this platform and/or places an order for the services.
1.3. ‘Order’ means the services chosen by the Client from the options available through the embedded platform which have been paid for by the Client.
1.4. ‘Platform’ means the Expat Money website embedded interface through which you order the services.
1.5. 'Referrer' means Expat Money Ltd.
2. Our Obligation to You
2.1. The Firm will assess your matter and where it is considered reasonable to do so, having regard to the merits and the value of your matter, will pursue the matter on your behalf.
2.2. The Firm will act in your best interest at all times.
2.3. The Firm will keep you informed of the progress of your matter, will take care of correspondence and will deal with any necessary actions to progress your matter.
2.4. The Firm will undertake all work on your matter on your behalf.
2.5. The Firm will make applications to Third Parties for all relevant documentation and information in accordance with the applicable statutory provisions.
3. What the Firm Requires from You
3.1. To provide the Firm with prompt and realistic instructions.
3.2. To promptly provide all such original documents and information as the Firm may reasonably request in a suitable format for processing.
3.3. To immediately forward to the Firm any correspondence that you receive from any Third Party throughout the course of this Contract.
3.4. To ensure that all information you send to the Firm is true, accurate and not misleading.
3.5. To authorise the Firm to contact Third Parties or such other persons, firms or companies that it considers necessary, on your behalf.
3.6. To respond promptly to all correspondence sent from the Firm to you.
4. Quotation, Order, Fulfilment and Delivery
4.1. Accepting and paying for your Order: Placing and paying for your Order through the Platform shall constitute your instruction. Upon placing your Order, you shall be responsible for supplying the correct original documents to the Firm's London offices.
4.2. Fulfilment of your Order: The Firm requires documents to be delivered to the Firm’s trading address at Prime Apostille, 135 Sutton Court Road, London, E13 9NR by 9am on the day the Service is due to commence. This will be known as the Service Start Date. If documents are received after 9am, the official Service Start Date will be on the first full working day after the documents are received by the Firm. Should you fail to provide the correct original documents in a suitable format, the Firm shall not be liable for any failure to provide the service.
4.3. Delivery & Outbound Logistics: Upon service completion, the Firm fulfils its delivery obligation by dispatching your completed physical documents directly to either you or Expat Money's single designated operational hub via a secure, tracked third-party courier (e.g., DHL). Onward distribution from the Expat Money hub to your individual location worldwide is purely the financial and logistical responsibility of Expat Money.
5. FCDO, ACRO & Embassy Delays
5.1. The Firm provides administrative management services but does not wield authority over government registries, sovereign entities, or global courier grids. The Firm cannot be responsible for any unforeseen delays at the ACRO Criminal Records Office, the Foreign, Commonwealth & Development Office (FCDO), or any foreign Embassy/Consulate.
5.2. Examples of such delays include overload of work, strikes, pandemic protocols, border closures, inability to legalise a document due to an invalid signature, or unavailability of attestation stamps. Where a delay has occurred, the Firm shall inform you at the first available opportunity to advise on the new expected completion time. The Firm does not provide any recompense in service fees paid due to third-party delays.
6. Service, Advice & Limitation of Liability
6.1. The Firm will take all reasonable steps to ensure the accurate and efficient processing of the Order. The Firm is only responsible for processing the documents and providing the services which form a part of your order.
6.2. Physical Possession Cap: The Firm's operational liability under this Agreement is strictly limited to instances where documents are damaged or destroyed as a direct result of gross negligence or wilful misconduct while in the physical custody and control of the Firm's internal staff.
6.3. Total Third-Party Exclusion: Under no circumstances shall the Firm be held liable for any direct, indirect, incidental, or consequential losses, delays, or cost overruns caused by loss, delivery misrouting, destruction, or operational theft of original or legalised items by DHL, Royal Mail, or any other third-party shipping or courier entity.
6.4. Cap on Damages: To the maximum extent permitted by applicable law, the Firm's aggregate financial liability to you for any claim in contract, tort, negligence, or breach of statutory duty shall be strictly capped at the total net amount of corporate fees retained by the Firm from transactions generated via the Platform during the 6 months preceding the active claim date.
6.5. Force Majeure: The Firm shall be exempted from liability for failure or delay in performance caused by circumstances beyond its sensible control, including civil unrest, sovereign acts, pandemic protocols, border closures, national telecommunication blackout events, or custom agency strikes.
6.6. The Firm reserves an unfettered right to reject any Client instruction or terminate a relationship immediately if the Firm identifies a conflict of interest, an unacceptable risk profile, anti-money laundering compliance failures, or any issue that violates its professional obligations under the SRA Rules.
7. Responsibility for our Services
7.1. The management of the firm’s staffing resources is comprehensively covered by our quality assurance programme. These Terms and Conditions of Business comply with this programme and with the SRA Standards and Regulations enforced by the Solicitors Regulation Authority. We will always act in your best interests. The person with overall responsibility for the correct conduct of your matter will be Ms Zareena Mustafa (Principal Solicitor).
8. Charges, Disbursements & Payment
8.1. We will not accept an Order without payment being made in full at the point of placing the Order using the Platform.
8.2. Your payment includes our fees and out-of-pocket expenses (disbursements) which we need to make on your behalf. All third-party fees, including FCDO statutory fees, embassy consular fees, ACRO government check fees, and shipping costs are strictly non-commissionable and are paid in full to the Firm.
8.3. If we incur disbursements which were not anticipated at the point of providing you with your initial Order confirmation, we shall send you an invoice for any extra disbursements or costs we may incur as a result of providing the service to you.
9. Lien on Termination
9.1. You may terminate your instructions to us in writing at any time but we will be entitled to keep all your papers and documents while there is money owing to us for our charges and expenses.
10. Complaints
10.1. Temple Gate Solicitors is committed to high-quality service and client care. If you are unhappy about any aspect of the service you have received or about the fee(s) charged, please contact Ms Zareena Mustafa by telephone on +44 (0)20 7183 8043, by e-mail to info@templegatesolicitors.com or by post to Temple Gate Solicitors Ltd, Building 3, 297 – 303 Edgware Road, London, NW9 6NB. We have eight weeks to consider your complaint.
10.2. If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman to consider the complaint by calling them on 0300 555 0333, online at www.legalombudsman.org.uk, or by post to Legal Ombudsman, PO Box 6176, Slough, SL1 0EH. Under the Scheme Rules, you must refer your complaint to the Legal Ombudsman within:
- One year from the date of the act or omission being complained about; or
- One year from the date when you should reasonably have known there was cause for complaint; and
- Within six months of receiving a final written response from us about your complaint.
10.3. If your complaint relates to our professional conduct or behaviour, you have the right to report your concerns to our regulator, the Solicitors Regulation Authority (SRA), via their website at www.sra.org.uk.
10.4. Temple Gate Solicitors is fully indemnified to perform legal services. Full details of our indemnity and its provider can be obtained by contacting our offices.
11. Right to Cancel
11.1. You have the right to cancel your instructions to us within 14 days of placing your order without giving any reason. The cancellation period will expire after 14 days from the date you place an order. To exercise the right to cancel, you must inform us of your decision to cancel your instructions by a clear statement (e.g., an e-mail to info@templegatesolicitors.com).
11.2. Express Request to Commence Work: In the interests of moving your matter forward in a timely manner, by ticking the box to accept these Terms & Conditions and placing your Order on the Platform, you expressly request and authorise the Firm to begin the performance of our services immediately, before the 14-day cancellation period expires.
11.3. If you subsequently exercise your right to cancel within the 14-day period, you acknowledge that you will be liable to pay for the services reasonably performed and expenses incurred up to the date we receive your notice of cancellation. Because you have expressly authorised us to commence work immediately, any cancellation refund will be subject to a deduction of a £25.00 administrative fee. This fee covers the specific, non-refundable banking, payment processing, and initial file-opening charges we incur immediately upon accepting your Order.
11.4. Furthermore, if we have already commenced further work or incurred disbursements on your matter before we receive your instructions to cancel, we shall retain additional fees proportionate to those costs. If we have fully completed the requested service before you notify us of cancellation, you will lose your right to cancel the contract entirely.
11.5. We will make any due reimbursement without undue delay, and not later than 14 days after we receive notice of cancellation.
12. Data Protection & Confidentiality
12.1. The firm is a "data controller" for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Zareena Mustafa is our Data Protection Lead and can be contacted at info@templegatesolicitors.com.
12.2. We will collect, use, store and transfer different kinds of Personal Data about you including identity data, contact data, financial data, and data concerning your Order. We will only use your personal information where we need to perform the contract we have entered into with you, or comply with a legal obligation. We do not rely on consent as a legal basis for processing your personal data.
12.3. As part of our work, we may share some or all of your information with third parties based in the UK, such as the FCDO, relevant Embassies, couriers, the Legal Ombudsman, the Solicitors Regulation Authority, and external quality assurance auditors.
12.4. International Transfers: To ensure your matter is handled promptly and cost-effectively, we also utilise vetted independent administrative contractors located outside the UK and European Economic Area (EEA), such as in Sri Lanka. Because such countries may not have an adequacy decision from the UK government, we have implemented strict safeguards to protect your personal data in compliance with Article 46 of the UK GDPR.
12.5. Specifically, any data transferred to or accessed by our overseas contractors is governed by the Information Commissioner's Office (ICO) approved International Data Transfer Agreement (IDTA). Furthermore, contractors may only access your data on firm-issued, encrypted devices via a Secure Virtual Private Network (VPN). Access is strictly role-based and view-only; contractors are technically prohibited from printing, downloading, or saving your personal data to local storage or USB devices.
12.6. We use strict procedures and technologies to prevent unauthorised or unlawful processing, and against the accidental loss of, or damage to, your personal data. We will retain your information for a reasonable period, up to 3 years post-completion for regulatory, operational, and professional insurance purposes.
12.7. You have rights under the UK GDPR, including the right to be informed, request access, correction, erasure, or restriction of your personal data. You will not have to pay a fee to access your personal information. To exercise these rights, or if you have questions about the international transfer of your data, please contact our Data Protection Lead. You also have the right to make a complaint at any time to the ICO (www.ico.org.uk).
13. Communications
13.1. We may communicate directly with you through our secure email addresses and systems as reasonably necessary to onboard you, collect documentation, fulfill the Services, and satisfy compliance obligations. We shall not market unrelated or competing services directly to you without prior written approval from Expat Money.
13.2. The electronic transmission of information cannot be guaranteed to be secure or error-free. We each agree to use reasonable procedures to check for viruses before sending information electronically. Save in the case of fraud, neither of us should be liable to the other in respect of any damage or loss arising from the electronic communication of information between us.
14. File Audits and Confidentiality
14.1. In order to maintain our quality standards and comply with regulatory obligations, our files may be subject to audit. Regulatory bodies such as the Solicitors Regulation Authority (SRA) have a statutory right to inspect files without your consent. We take all reasonable steps to ensure any external inspections are conducted in strict confidence.
15. Storage of Papers and Return of Documents
15.1. After the conclusion of your matter we will dispatch all original documents relating to your file and any other documents that belong to you to either you or the Expat Money designated operational hub. This is to ensure that we do not retain or have any further responsibility for any physical documents which belong to you.
15.2. We may retain a copy of these same documents for our own purposes on your digital file. At the end of your case we will retain on our secure electronic systems your personal data, a full copy of our file, and all reports and statements that were created during the course of your matter.
15.3. We reserve the right to store your file in any format deemed appropriate by us, including in entirely electronic format.
16. Financial Conduct Authority
16.1. This Firm is not authorised by the Financial Conduct Authority (FCA). We are regulated by the Solicitors Regulation Authority (SRA), which provides regulatory oversight for the professional legal services we deliver.
17. Equality and Diversity
17.1. Temple Gate Solicitors is committed to ensuring that our workplaces are free from unlawful or unfair discrimination. Bullying and harassment of any kind will not be tolerated. Failure to comply may result in our ceasing to act on your behalf.
18. Money Laundering
18.1. Under the Money Laundering Regulations and Proceeds of Crime Act we have various obligations. In certain cases we will require evidence of identity and we may decline to accept payments and deposits made in cash. We may be obliged to refuse to act for you if you fail to supply appropriate proof of identity for yourself.
19. Applicable Law
19.1. Any dispute or legal issue arising from our terms of business will be determined by the law of England and Wales, and considered exclusively by the English and Welsh courts.
20. Acceptance
20.1. These Terms and Conditions apply to any Client using the services offered by Expat Money/Temple Gate Solicitors/Prime Apostille. We aim to offer all of our clients the highest possible standard of service. This document sets out the terms on which we will act for you, subject to further information that you will be provided with during the course of your retainer from time to time. By placing an Order through the Platform you are accepting the terms and conditions set out in this document.